– Warranty Policy –
Reefco Services, Inc. is an authorized repair facility for Aqsep, Sea Recovery, Spectra and Rainman watermakers. If you have equipment other than the specified brands, please inquire – we service a variety of systems.
Reefco Services, Inc. is your advocate in the warranty process. We are an independent contractor who has an established watermaker business and close working relationships with yacht equipment manufacturers.
Manufacturers generally offer a warranty on their parts and equipment. Some offer limited labor allowances for either repair or replacement. Warranty work is undertaken using guidelines supplied by the manufacturer. The equipment owner's manual or the manufacturer's website is generally the best source for warranty information.
Yacht builder warranty issues are usually addressed at the point of sales facility but on occasion Reefco Services, Inc. has been requested to contribute its expertise to resolve watermaker issues.
Most warranties contain the phrase "limited warranty". Reefco Services, Inc. understands "limited" to mean that time periods are set during which equipment is under warranty, that labor allowances are limited to specific dollar amounts for specific repair procedures, and that parts may be replaced or repaired at the manufacturer’s discretion/option. Should repairs exceed the manufacturer's warranty allowance, it is the responsibility of the customer to make up the balance. The customer needs to clearly understand all the allowances and limitations involved before undertaking a "warranty" repair. Reefco Services, Inc. is here to assist – simply inquire.
Reefco Services, Inc. warranties its labor on repairs to existing systems as well as complete system installations to be free of defects due to faulty workmanship for 30 days from the date of completion of the repair or installation. Manufacturer's warranties apply to materials used in connection with the repair.
If the customer believes that a piece of equipment falls under warranty, the following must be provided to Reefco Services, Inc. before a claim request can be processed/submitted:
- Registered Owner's name, address and contact details
- Boat name and builder
- Hull number of vessel or registration number, Vessel length
- Manufacturer, model and serial number of the defective equipment
- Date and Place of purchase of the vessel and/or equipment (Bill of Sale, receipts etc)
With this information, Reefco Services, Inc. can approach the equipment maker and present a case for obtaining funding for the repair.
A typical repair would progress as follows: The customer contacts Reefco Services, Inc., describes the problem, and supplies the necessary warranty information. Reefco Services, Inc. travels to the vessel to determine whether the problem is a manufacturing defect, a maintenance issue or an installation problem. If the problem is a defect in manufacturing and the required information has been supplied, Reefco Services, Inc. will repair the problem per manufacturer guidelines. Please Note: The customer must remit payment to Reefco Services, Inc. for any labor/time, materials, etc spent in the diagnoses prior to filing for a warranty claim. Afterward, a warranty claim will then be filed. If the claim is accepted, the manufacturer will pay Reefco Services, Inc. their customary allowance, which will be reimbursed to the customer’s original form of payment.
Should the problem be a result of a maintenance issue or an installation problem attributable to someone other than Reefco Services, Inc., the customer will be notified and the owner will have the option of paying Reefco Services, Inc. to make the repair. It would be the customer's responsibility to approach the responsible party for reimbursement. If the repair requires more work than is covered by the manufacturer's schedule of allowances, Reefco Services, Inc. will approach the manufacturer for a "nonstandard", or special warranty allowance.
Work may have to halt while arrangements are made. If the manufacturer will not cover an overage, it is the customer's responsibility to pay the difference. Reefco Services, Inc. makes every attempt at avoiding this circumstance and seeks to provide the vessel owner with options to prevent warranty overages.
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